Which of the following best describes Six Sigma?

Six Sigma is best described as a business process aimed at improving quality and increasing customer satisfaction. It focuses on identifying and eliminating defects and variations in processes, which allows organizations to streamline operations, enhance product quality, and ensure a more consistent service delivery. The methodology employs a set of quality management techniques and tools, such as DMAIC (Define, Measure, Analyze, Improve, Control), to address process inefficiencies and foster a culture of continuous improvement. This overarching goal is to not only satisfy customers but also to do so in a way that meets or exceeds their expectations.

While the other options touch upon various aspects that can be associated with business practices, they do not encapsulate the core principles of Six Sigma. For instance, the focus on developing employee soft skills does not relate directly to Six Sigma’s primary objectives. Similarly, identifying resource gaps and technical manufacturing processes are too narrow in scope and do not reflect the comprehensive nature of the Six Sigma approach that is aimed at overall quality and customer satisfaction improvements across all operational areas. Thus, option C is the most accurate representation of what Six Sigma entails.